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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Trial212

November 22, 2024

5  out of  5
rating by Trial212
"I've been with State Farm for many decades. While perhaps not the most inexpensive, I do feel that you get what you pay for. Mary's knowledge of the business is excellent and she and her staff (Jaccie) are always ready to help!! I am well pleased with their personalized service!! Bryan L."
We responded:
"Thank you so much for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support you and your family's insurance needs for many years to come!"
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Patricia Bender

November 15, 2024

5  out of  5
rating by Patricia Bender
"Mary Crow gives exceptional service. She cares about her customers and goes above and beyond the call of duty to help. I loved my sports car and unfortunately my mechanic totalled my car while he was test driving it after the repair. Mary guided me through this devasting process and helped to the end - even tracking down and recovering my tags which my mechanic did not keep for me after I asked him. She helped me through every difficult step of the way and the claim was settled. Thank you Mary Crow and team. Your excude superior service."
We responded:
"Thank you so much for your kind words! It is always a pleasure helping. We are happy to be there for our customers and look forward to providing exceptional service for many more years to come! We take pride in being able to help navigate the challenges of the claims process. We can't wait to get you into your new sports car!"
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Pat Griffith

November 14, 2024

1  out of  5
rating by Pat Griffith
"They sent out somebody to assess the roof of my house. I wasn't trying to file a claim, this just came out of the blue. I had a policy with them for 20+ years, and this had never happened before. About a month later, I got a notice that I would have to pay OUT OF POCKET for roof "damage" or they would drop me. A few weeks after that, a contractor was making rounds in the neighborhood and the contractor was helping people file claims for a storm that came through in January. My guess is State Farm was getting claims filed from this damage and decided to send out someone to assess the homes of people who had not filed claims and then giving the same notice as me -- pay out of pocket or we will drop you -- so State Farm didn't have to cover anything. Nip it in the bud, as Barney Fife would say. Again, I never tried to file a claim or consulted their office on anything. This all happened a few months ago, but what triggered this response is that they sent me a Thanksgiving card in the mail thanking me for being a customer! Keep paying Patrick Mahomes, Travis Kelce and Jake for your marketing campaign. Money well spent to attract customers but not actually support them."
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. We take your feedback seriously and would like the opportunity to assist. Please reach out to us directly so we can work towards a resolution."
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Matt Gonzalez

July 2, 2024

5  out of  5
rating by Matt Gonzalez
"I had a State Farm homeowner's insurance claim which had to be signed by my mortgage company. Unfortunately, the company had sold the mortgage and the new company would be unable to process the payment for the claim for nearly two months! The repair had already been completed (it was an emergency and had to be done) so I couldn't wait that long for payment, and was concerned about having to make upcoming mortgage payments on top of paying for the sizeble repair costs. My claims adjuster had already closed the case and was not available for me to contact - she was either out of office or was refusing to answer. Mary has over 30 years in the business, and despite this being well beyond her job role at State Farm, she wouldn't take no for an answer. She spent weeks making phone calls, kept escalating the issue, and got a hold of a claims team leader who was able to solve the issue. On top of that, that I was able to have certain coverages for the repair at all was because she made sure to put that in my policy - this is stuff no inexperienced homeowner would think of happening in a thousand years, yet it happened to me. Mary and her office rep Jaccie had me covered. I cannot overstate how lucky I was to have Mary and her team helping me as my agent. She is a hero in my book."
We responded:
"Thank you so much Matt for your wonderful words!!! You have been a pleasure to serve, and we look forward to providing you exceptional service for years to come. We always strive to be that shining light on dark days that a claim can bring. "
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Premier Hardwood Floors

December 1, 2023

5  out of  5
rating by Premier Hardwood Floors
"I have known Mary for many years. I am in the Emergency Restoration business. We have helped numerous customer's of Mary's over the years when they have had water or fire damage..... She is one of the most knowledgeable, competent and passionate insurance agents I have ever known. If you are seeking a great agent for your insurance needs, please call Mary!"
We responded:
"Thank you for leaving us this great review Tim! Hope your New Year is off to a great start! See you soon. - Mary"
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Kamran Tavakol

October 19, 2023

5  out of  5
rating by Kamran Tavakol
"I have always been impressed with Ms. Mary Crow, since I met her over 20 years ago. I highly recommend doing business with this very pleasant and highly professional agent."
We responded:
"Thank you so much for your kind words. It has always been such a pleasure to take care of you and your family's needs. We look forward to many more years of providing you with excellent service!"
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C K

September 12, 2023

5  out of  5
rating by C K
"Jaccie Menze provided phenomenal customer service. I called on 3 different occasions and she was able to answer all my questions which made me comfortable signing up for a State Farm auto policy."
We responded:
"Thank you for your kind words. It was such a pleasure helping you and we appreciate you! "
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Terrie Bartley

June 26, 2023

5  out of  5
rating by Terrie Bartley
"I've been dealing with Mary and her team at State Farm for quite a few years. It is a pleasure to have them so helpful to me whenever I need them. Thank you"
We responded:
"Thank you so much Terrie. You are always such a delight and we appreciate you! You make our day when you stop in the office to see us!"
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Kurtis Coleman

June 21, 2023

5  out of  5
rating by Kurtis Coleman
"Mary Crow and Lynne Todd have always put my best interest first. I’ve been with State Farm for over twenty years. I tried another company but didn’t move my mortgage because Mary did a personal walkthrough to ensure I had the total coverage which relieved me. On my return to State Farm Lynne prepared a bundle that saved me a good amount. Keep up the good work!"
We responded:
"Thank you Kurtis for your loyalty. It's a pleasure helping you and we're glad you chose the best options for your needs. Many thanks for your kind words! "
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keith jones

November 16, 2022

5  out of  5
rating by keith jones
"Any issue that I've ever had , has been remedied expeditiously. I have no complaints !! Great customer appreciation and service."
We responded:
"Thank you so much for updating your review, Keith! We always strive to provide excellent customer service. We appreciate you - Mary"
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Simret Negash

November 8, 2022

1  out of  5
rating by Simret Negash
"I’m Not happy for the service"
We responded:
"Thank you for leaving us this feedback. Unfortunately, we are unable to find you in our book of business. If you would like to call our office, we would be happy to help you further and provide great customer service. - Mary"
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Kevin FateWeaver

October 26, 2022

5  out of  5
rating by Kevin FateWeaver
"Mary stayed late to update my insurance for my new car because a deer totaled my last one and her office helped me understand the whole process. I have been with Agent Mary sense I started driving. Thank you all."
We responded:
"Thank you Kevin! We’re so glad you’re feeling better and found your new vehicle! Thank you so much for the opportunity to continue serving you."
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Sly Hernandez

February 16, 2022

5  out of  5
rating by Sly Hernandez
"Thanks to Laurie n Mary for taking care of my accounts quote quickly, all is well moving forward great service as usual."
We responded:
"Thank you so much for leaving this review."
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Ashley Shumaker

September 10, 2021

5  out of  5
rating by Ashley Shumaker
"Love fern. She’s always so nice!"
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Marti Reusch

February 1, 2021

5  out of  5
rating by Marti Reusch
"Mary is very knowledgeable and kind. She was able to answer all my life insurance questions and clearly cares about her clients."
We responded:
"Thank you so much Marti. We truly do care and always enjoy helping with life insurance. We hope you are well!"
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pat reusch

January 23, 2021

5  out of  5
rating by pat reusch
"Helpful service"
We responded:
"Thank you Pat. It is a pleasure to help you!"
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Keisha Green

November 7, 2020

5  out of  5
rating by Keisha Green
"Agents are pleasant and very helpful"
We responded:
"Thank you Keisha! It is a pleasure serving such a kind and pleasant person like you!"
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stephanie laws

August 4, 2020

5  out of  5
rating by stephanie laws
"Fern is awesome! Great insurance co!"
We responded:
"Thank you very much Stephanie! It's always a pleasure helping you."
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Palak Patel

February 8, 2020

4  out of  5
rating by Palak Patel
"Service is good."
We responded:
"Thank you very much. We enjoy serving you!"
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Kashon Wells

September 2, 2019

5  out of  5
rating by Kashon Wells
"Mary has been my insurance agent for 10 years. She is nothing short of amazing & caring. She always calls with ways for me 2 get discounts! Couldn't be happier with her!"
We responded:
"Thanks for entrusting us with your insurance needs! It's truly a pleasure serving you!"
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Lill Smith

August 22, 2019

5  out of  5
rating by Lill Smith
"Mary is amazing"
We responded:
"Thank you for the kind words. We really appreciate you!"
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Valentine Schell III

February 15, 2018

5  out of  5
rating by Valentine Schell III
"very professional staff providing excellent customer service! I just signed on to a policy with them and I look forward to working with them!"
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Janet Atkinson

January 9, 2017

5  out of  5
rating by Janet Atkinson
"Mary Crow is a fantastic lady and knows how to listen to her clients needs"
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Tommy Gibson

May 14, 2014

5  out of  5
rating by Tommy Gibson
"Mary and Jen were amazing! They helped me when I moved into my new apartment with renters insurance, and once I used them for that, they showed me the savings if I switched my car insurance too! I definitely recommend them as they worked with my budget and the coverage that I wanted. It doesn't hurt that they welcomed me with beautiful smiles."