State Farm® Insurance Agent Mary Crow

"They sent out somebody to assess the roof of my house. I wasn't trying to file a claim, this just came out of the blue. I had a policy with them for 20+ years, and this had never happened before. About a month later, I got a notice that I would have to pay OUT OF POCKET for roof "damage" or they would drop me. A few weeks after that, a contractor was making rounds in the neighborhood and the contractor was helping people file claims for a storm that came through in January. My guess is State Farm was getting claims filed from this damage and decided to send out someone to assess the homes of people who had not filed claims and then giving the same notice as me -- pay out of pocket or we will drop you -- so State Farm didn't have to cover anything. Nip it in the bud, as Barney Fife would say. Again, I never tried to file a claim or consulted their office on anything. This all happened a few months ago, but what triggered this response is that they sent me a Thanksgiving card in the mail thanking me for being a customer! Keep paying Patrick Mahomes, Travis Kelce and Jake for your marketing campaign. Money well spent to attract customers but not actually support them."

"I had a State Farm homeowner's insurance claim which had to be signed by my mortgage company. Unfortunately, the company had sold the mortgage and the new company would be unable to process the payment for the claim for nearly two months! The repair had already been completed (it was an emergency and had to be done) so I couldn't wait that long for payment, and was concerned about having to make upcoming mortgage payments on top of paying for the sizeble repair costs. My claims adjuster had already closed the case and was not available for me to contact - she was either out of office or was refusing to answer. Mary has over 30 years in the business, and despite this being well beyond her job role at State Farm, she wouldn't take no for an answer. She spent weeks making phone calls, kept escalating the issue, and got a hold of a claims team leader who was able to solve the issue. On top of that, that I was able to have certain coverages for the repair at all was because she made sure to put that in my policy - this is stuff no inexperienced homeowner would think of happening in a thousand years, yet it happened to me. Mary and her office rep Jaccie had me covered. I cannot overstate how lucky I was to have Mary and her team helping me as my agent. She is a hero in my book."

"Mary Crow gives exceptional service. She cares about her customers and goes above and beyond the call of duty to help."

"I have known Mary for many years. I am in the Emergency Restoration business. We have helped numerous customer's of Mary's over the years when they have had water or fire damage..... She is one of the most knowledgeable, competent and passionate insurance agents I have ever known. If you are seeking a great agent for your insurance needs, please call Mary!"

"I have always been impressed with Ms. Mary Crow, since I met her over 20 years ago. I highly recommend doing business with this very pleasant and highly professional agent."

"Jaccie Menze provided phenomenal customer service. I called on 3 different occasions and she was able to answer all my questions which made me comfortable signing up for a State Farm auto policy."

"I've been dealing with Mary and her team at State Farm for quite a few years. It is a pleasure to have them so helpful to me whenever I need them. Thank you"

"Mary Crow and Lynne Todd have always put my best interest first. I’ve been with State Farm for over twenty years. I tried another company but didn’t move my mortgage because Mary did a personal walkthrough to ensure I had the total coverage which relieved me. On my return to State Farm Lynne prepared a bundle that saved me a good amount. Keep up the good work!"

"Any issue that I've ever had , has been remedied expeditiously. I have no complaints !! Great customer appreciation and service."

"I’m Not happy for the service"

"Mary stayed late to update my insurance for my new car because a deer totaled my last one and her office helped me understand the whole process. I have been with Agent Mary sense I started driving. Thank you all."

"Thanks to Laurie n Mary for taking care of my accounts quote quickly, all is well moving forward great service as usual."

"Love fern. She’s always so nice!"

"Mary is very knowledgeable and kind. She was able to answer all my life insurance questions and clearly cares about her clients."

"Helpful service"

"Agents are pleasant and very helpful"

"Fern is awesome! Great insurance co!"

"Service is good."

"Mary has been my insurance agent for 10 years. She is nothing short of amazing & caring. She always calls with ways for me 2 get discounts! Couldn't be happier with her!"

"Mary is amazing"

"very professional staff providing excellent customer service! I just signed on to a policy with them and I look forward to working with them!"

"Mary Crow is a fantastic lady and knows how to listen to her clients needs"

"Mary and Jen were amazing! They helped me when I moved into my new apartment with renters insurance, and once I used them for that, they showed me the savings if I switched my car insurance too! I definitely recommend them as they worked with my budget and the coverage that I wanted. It doesn't hurt that they welcomed me with beautiful smiles."